Corporate Training Resume

Profile

• Dynamic speaker and accomplished writer.
• Expert coach in presentation skills from beginning through advanced levels.
• Extensive experience working in teams with people at all organizational levels and
• from many cultural backgrounds.
• Excellent management skills organizing, delegating and supervising complex projects.
• Strong background in curriculum design, development and implementation.

Corporate Training

• Designer/Facilitator for The Quality of Mercy and The Theatre of the Classroom.
• Designated Facilitator for Stephen Covey's Seven Habits of Highly Effective Peopleand What Matters Most.
• Total Quality Management Board member, Team Leader, and TQM trainer.
• Education Coordinator, Indianapolis VA Medical Center: needs assessment; program design, development and
• delivery; train the trainer; vendor negotiation; evaluation leading to course improvement; general coordination of
• all administrative tasks for medical center training on various projects as assigned.
• Certified Trainer/Facilitator, Zenger Miller Management Development Skills Programs.
• Consultant, Customer Service Workshop, Brookdale Hospital Medical Center.
• Consultant, Presentation Skills, American Society for Training and Development.

Management

• Implemented comprehensive hospital-wide Customer Service training program (including management training)
• which, within six months, resulted in a 42% decrease in customer complaints about staff courtesy.
• Managed 27 staff facilitators: served as coach for platform skills developing individual talents; empowered
• facilitators to embody the customer-service driven principles for which the "New VA" stands.
• Team Leader, Outplacement Team, Department of Energy: needs assessment, program design and development,
• delivery or vendor negotiation, enrollment and administration of outplacement services and training
• classes for Federal employees.
• As a Professor of Theatre & Drama, conceived and planned seasons of plays in relation to literary period, dramatic
• form and style, roles, play sequence, and technical considerations.
• Directed twenty-one theatrical productions:
• Supervised, coached and evaluated an average of fifty people per project;
• Successfully completed each project on schedule and within budget;
• Hired and managed personnel as appropriate.

Communication

• Developed and taught university courses in business communication, composition and grammar.
• Published author of articles in leading professional journals.
• Wrote and designed publicity packages including press releases, broadcast interviews and audience
• programs.
• Guest speaker at national and regional conventions as well as professional organizations.

University Teaching

• Developed and implemented Theatre Major program in Acting Training.
• Doubled Acting Program enrollment at the University of South Alabama in just two years.
• Professor at respected professional and academic institutions in oral and written communication skills, acting,
• directing, theatre history and literature.
• Founding Member, The Directors Company at New York University, a group helping student writers
• develop original playscripts.

Experience

• President, Speak Sure: The Art & Craft of Powerful Presenting, 1980 to present.
• Consultant/Facilitator, Franklin Covey, What Matters Most, 1999-2000.
• Education Coordinator, Roudebush VA Medical Center, 1996 to 1998.
• Lecturer, "Interpersonal Communication Skills," The Management Institute at New York University,
• Summer 1996.
• Training & Grants Specialist, Department of Energy, New York Regional Support Office, 1993 to 1996.
• Consultant, Brookdale Hospital Medical Center, December 1995.
• Consultant, American Society for Training and Development, October 1992.
• The Directors Company at New York University, Dramatic Writing Program, Tisch School of the Arts
• University, 1992 to 1996.
• Rutgers University, Adjunct Professor, September 1992.
• Adelphi University, Adjunct Professor, Spring 1991.
• Nassau Community College, Adjunct Professor, Fall 1990.
• Columbia University, Visiting Faculty, Summer 1990.
• Dartmouth College, Visiting Faculty, Summer 1989.
• University of South Alabama, Assistant Professor, 1988 to 1991: Head of Acting Program.
• Professional actress, freelance acting teacher and coach, 1980-1987.
• DePauw University, Instructor, 1978-1979.
• University of Vermont, Instructor, 1976-1978.
• Indiana University, Teaching Assistant, 1974-1975; High School Institute Instructor, Summer 1974;
• Graduate Assistant, 1971-1974.

Professional Memberships

• American Society for Training and Development.

Education

Ph.D., Theatre History Indiana University 1980

M.A., Theatre Indiana University 1974

B.A., English/Speech & Theatre DePauw University 1971

• Academic Resume
• Acting Resume
• Biography
• Voice Example
  NOTE: The Voice Example listed above is in MP3 Format. The size of the file is 2.1 megabyte. You must have an MP3 player to play this file after it is downloaded. You can pick a player to install from here or use RealJukebox from Real.com.

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